Call Now:  800-322-2644

MRO Technical Services


MRO Technical Services – one more SDI difference.

Technical services are not typically offered by MRO process providers – especially parts-focused distributors. That’s where SDI stands apart once again. Ours is one of the largest teams in the industry of reliability engineers, spread out all over North America, focused solely on MRO. They conduct data analytics, review process efficiencies, and interact with your people to pinpoint issues that may affect supply chain productivity.

Engineered for complete client satisfaction.

We go well beyond traditional technical support to provide added technical brainpower to help increase efficiency and productivity, save you time and energy, and reduce total MRO spend.

The technical services experts at SDI understand the challenges inherent in storeroom management, maintenance operations and production floor processes.
They identify hidden opportunities that you might overlook, and implement solutions that mean hard dollar savings year over year.

SDI's MRO Technical Services -- as a Service or as a Project

We understand that manufacturing and other asset-intensive environments become entrenched in the day to day and can’t make the turn from reactive to proactive. Making the turn is not easy. You need to back out of the day to day to do this. That’s why we’re here.

SDI’s MRO Technical Services offer a number of reliability engineering solutions as-a-service or as discreet projects.

Cost Improvement

SDI’s team of experts will identify the annoying pain points in your maintenance and repair history, and put systems in place to remove unplanned failures, minimize expensive repairs, and design a JIT job kit that ensures the correct parts are where your people need them, when they need them.

Reliability Information Management

Beyond simple cost improvement, our reliability engineers pinpoint opportunities associated with issues like chronic equipment failure, emergency work and facility management and provide tailored solutions to increase productivity and provide annualized savings.

MRO Project Management

Our Based on Project Management Institute foundations, project management fundamentals, and Six Sigma methodologies, SDI’s technical projects provide industry-specific engineers to evaluate your current inventory versus your day-to-day needs, research the market and make informed recommendations for parts and products that will reduce inventory excess and provide value-added benefits.

Warranty and Reliability Tracking

Our cradle-to-grave information tracking system gives you an ongoing view of activity, so you can eliminate spending on parts that have failed during or following their warranty period. SDI leverages in house technical resources to identify repairable items for approval by the customer.  Once agreed upon, SDI will implement the program which includes tagging and tracking of repair part, root cause failure data and the tracking of warranty items. The results: savings of up to 5% of total MRO spend, leveraging repair vs buying new, and root cause failure analysis of critical spares to identify improvement opportunities.

3D Scanning

As industry changes, so do the products. Equipment becomes obsolete and the cost of replacement equipment can be daunting. 3D Scanning gives you the precision accuracy needed to produce your parts with confidence – and savings.  SDI can perform 3D Scanning as a project service, to reproduce parts and equipment that were previously difficult to measure. SDI uses complex 3D scanning tools to capture, develop and compile a usable drawing via either CAD or Solidworks which has the technical details to be interpreted by a machinist and create the needed component. You come away with a 2D drawing (In Solidworks or CAD) of the component to be issued and ready for dispatch to a machine shop. And if you don’t have a machine shop, SDI has a network at the ready as well as re-engineering available on the component if needed. The results: Savings come in the form of engineering time, downtime elimination, piece-price savings, and elimination of capital expenditures.

OEM Commercialization and Reverse Engineering

SDI can perform Reverse Engineering as a project service, giving you control over the longevity of your equipment. Often in the reverse engineering process, SDI suggests methods to manufacture the part in a way that’s stronger, or more cost effective, or fits the service better – or ALL the above. Resourcing or ‘right sourcing’ standard MRO products identified by manufacturers as OEM parts provides savings up to 50%. Benefits of reverse engineering projects include improved uptime, eliminating capital spending, reducing cost, reducing lead-times, and greater control over the longevity of your assets.

Material Master/Bill of Materials

Recording accurate data on all equipment, parts, and linking the parts to the correct equipment is a fundamental building block for any Reliability Program. SDI can create Material Masters (MM) and Bills of Material (BOM) to provide accurate equipment data always in the right location. OurTechnical Services engineers can assist your team in developing material data that goes beyond a basic description. Accurate data is the cornerstone of any maintenance and reliability program, but capturing and maintaining all that data is cumbersome and requires resources that you may not have available. Let SDI fill that gap. Material creation, updating information, and bill-of-material creation are all tasks that SDI can help with – all to drive your operation's effectiveness.

Product Standardization

Beginning with a data cleanse, we standardize parts by identifying product duplication by manufacturer and part number – both within a facility and throughout your enterprise, resulting in reduced inventories and greater leverage for price negotiation.

Where do we start?

Click here to schedule a pre-evaluation consultation. 

Success Story

Our former solution provider was not independent; they were a supplier of parts. It's not the best thing to have a supplier be your MRO outsourcing provider. With SDI, we have a truly independent sourcing agent looking after our best interests.

SDI at Work

Data standardization is part of Google’s new initiative to help people find relevant datasets.  With a recent study from Data Science Central, it’s estimated that data scientists spend 60% of their time preparing data for analysis, rather than performing the analysis itself.  Therefore, the goal of this schema is to drive standardization so that more time can be spent analyzing it.  

Employee Spotlight

Ronald’s extensive history with SDI’s American Airlines client provides an immeasurable wealth of knowledge of the client’s headquarters campus. He is a Storeroom Attendant and specializes in providing the right part at the right time through his continued drive for services.