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Our former solution provider was not independent; they were a supplier of parts. It's not the best thing to have a supplier be your MRO outsourcing provider. With SDI, we have a truly independent sourcing agent looking after our best interests.
In the excitement and chaos of the holiday season, I overlooked this article in Supply&Demand Chain Executive that summarizes the results of a 2014 MRO supply chain study, but I'm glad I came across it now. The results of the survey reflect a very accurate perspective...