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How MRO Outsourcing is Changing the Shape of Business

Jagdish R. Dalal, COP (Certified Outsourcing Professional) is the Founder and Principal of JDalal Associates, LLC as well as Chief Advisor in Thought Leadership for IAOP.

Jag is a internationally renowned expert in the field of Outsourcing and Information Technology. He has been elected to the Outsourcing Hall of Fame in recognition of his accomplishments and contribution to the profession. His deep experience as a business executive who contracted for these services as well as his leadership experience in establishing outsourcing practice for some of the world’s largest professional services companies; allow him to bring a unique perspective to consulting. 

Success Story

It takes a progressive manager to push the organization to look at indirect spend and managing it in a different way - but once you see it, then you realize the opportunity.

SDI at Work

In the third post in this series on MRO As-a-Service by Spend Matters, Pierre Mitchell and Michael Lamoureux talk about how managing MRO as a process delivers benefits from efficiency to effectiveness and beyond to an evolutionary phase. The next generation of value, MRO-as-a-Service, helps organizations build intelligent, agile, scalable and integrated supply chains (direct and indirect).

The project team has worked its way through Define, Measure, Analyze, and Improve. It’s time to begin the Control phase. The key stakeholders gather to evaluate the solution as implemented and create a plan to sustain the improvements. The goal is to standardize the improved processes, establish an audit schedule and schedule periodic follow-up to identify additional opportunities for improvement.