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Core 6

Speed to Execution

It means how long does it take for us to help the client realize the benefits of what we’re doing for them? We ensure seamless implementations with limited disruption to the client’s operations.

What's in our DNA:

  • We hold ourselves and others accountable to clear standards of service excellence in an increasingly dynamic environment. When necessary, effectively and appropriately confront performance issues, resource constraints and other obstacles to meet objectives
  • We set clear and consistent goals and expectations
  • We develop courses of action that will ensure that our clients’ needs are met with a high standard of excellence, urgency and predictability

Simplify: Easier for the customer, and SDI

We provide agile, business-outcome-focused solutions. To be agile, we need flexibility, a near-obsessive ability and willingness to scale up and down. We also need transparency to ease performance measurement and value quantification.

What's in our DNA:

  • We take responsibility to meet expressed needs
  • We demonstrate service by going beyond what is expected
  • We possess understanding of others' situation or business
  • We focus on creating the right solutions to address specific needs
  • We anticipate the unexpressed or future needs of current and potential customers and/or clients

​Commitment: Teamwork, 'One SDI'

We’re all in this together. We’re all a part of this supply chain ecosystem that we’ve created. It includes our technology, our suppliers and strategic partners, our processes and our people. All of our people. And it works best when we all work together.

What's in our DNA:

  • We partner across departmental lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed client expectations
  • We actively support key decisions while promoting a spirit of teamwork to demonstrate the commitment of one firm, SDI
  • We personally collaborate with others
  • We promote a climate of respect and cooperation
  • We encourage cross-collaboration and teamwork to break down silos

Perseverance: Achieving Results

When you fall down, do you just lie there? No. We pick ourselves up and we keep going. Failure isn’t an end game; it’s the way we learn, adapt and keep working towards our goals.

What's in our DNA:

  • We pursue results and solutions with energy, drive and a need to finish
  • We discourage giving up before finishing, especially in the face of resistance or setbacks
  • We maintain focus on position or plan despite obstacles until given a new course of directions
  • We continually seek to improve performance
  • We hold ourselves and others accountable for challenging goals

Courage: To Excel - and to Make Misstakes

SDI has entrepreneurial roots. Let’s take advantage of that and embrace innovation! We need to think differently if we’re going to succeed. Let's listen to everyone’s ideas and be more open to trying new things. Let's try things that don’t work out in the end. Nobody likes failure – but we must accept it, because it’s part of the learning process. We’ll make mistakes. That’s okay. We’ll learn from our mistakes together, and grow.

What's in our DNA:

  • We face up to people and challenges
  • We possess the courage to try something new
  • We are willing to defy current state and challenge.
  • We are willing to introduce something new or different without fear of failure
  • We encourage new ideas, candid feedback and conflicting opinions
  • We take a creative approach to problem solving

Solution-Oriented: Look for the Answer. Not the Blame

The solution usually lies within the problem. Our job is to solve the problem. If a customer has a problem we’ve never solved, it doesn’t mean it can’t be done. It presents an exciting opportunity to go the extra mile to delight them and learn something new.

What's in our DNA:

  • We continually seek to improve our performance
  • We come to resolutions by eliminating roadblocks
  • We rely on our experience and expertise to effectively solve problems and arrive at proven solutions
  • We tackle our problems head-on and with conviction, utilizing our talents to offer the smartest solutions
  • We take personal ownership by accepting accountability for assigned work, and then clarify expected end results

Learn more about sdi or read our mission and vision

Success Story

It is important for my MRO supply chain provider to have a general understanding of my business--SDI knows my business from end to end.

SDI at Work

Data standardization is part of Google’s new initiative to help people find relevant datasets.  With a recent study from Data Science Central, it’s estimated that data scientists spend 60% of their time preparing data for analysis, rather than performing the analysis itself.  Therefore, the goal of this schema is to drive standardization so that more time can be spent analyzing it.  

Employee Spotlight

One of SDI’s Market Development Specialists, Jackie focuses on identifying organizations that could benefit from the services and technology that SDI provides, enhancing our front-end client relationship process.