Our roots: hardware of a different sort.
In 1971, we opened our business above a local hardware store in Philadelphia. Space was limited – our passion for customer service was not. It’s this attitude that drove our success in the early years, and it’s been driving our consistent success (and our clients’ successes) ever since.
The growth continues.
Today, SDI is the recognized leader in MRO supply chain services in North America, with installed programs at over 1500 facilities, which includes every school in New York City. We’re a pure-play integrator, not a parts distributor, driven by a relentless focus on finding the best solution for our clients. Our commitment to our partners is still the cornerstone of our business. You’ll notice a commitment to customer service throughout our colorful history:
- 1994: Publicly traded on NASDAQ. Focus on storeroom management through In-Plant Store®
- 1995: SDI expands into Mexico through subsidiary SDM Mexico and is currently the leading provider of industrial MRO supply chain management services there
- 1996: Launch of ‘InSite’, our proprietary information system specifically for MRO
- 1999: We begin supply chain services in Canada
- 2000: Strategic Sourcing department created
- 20 02: C entral Operations Group created to manage all transactions – from “req to check”
- 2002: Roll-out of InSite® Online, Web-based catalog to enhance e-Procurement
- 2002: Established partnership with specialized data cleansing company
- 2003: SDI acquires cutting-edge inventory management technology
- 2007: SDI is acquired by Platinum Equity LLC
- 2010: SDI begins operations in the U.S. Virgin Islands
- 2011: SDI is acquired by private equity firms led by Philadelphia based LLR Partners, Pouschine Cook Capital Partners, and Celerant Capital Partners
- 2014: SDI named AutoCrib Premier Distributor in North America
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- Basic Materials
- Consumer Goods & Services
- Service Industry
It takes a progressive manager to push the organization to look at indirect spend and managing it in a different way - but once you see it, then you realize the opportunity.
In the third post in this series on MRO As-a-Service by Spend Matters, Pierre Mitchell and Michael Lamoureux talk about how managing MRO as a process delivers benefits from efficiency to effectiveness and beyond to an evolutionary phase. The next generation of value, MRO-as-a-Service, helps organizations build intelligent, agile, scalable and integrated supply chains (direct and indirect).
The project team has worked its way through Define, Measure, Analyze, and Improve. It’s time to begin the Control phase. The key stakeholders gather to evaluate the solution as implemented and create a plan to sustain the improvements. The goal is to standardize the improved processes, establish an audit schedule and schedule periodic follow-up to identify additional opportunities for improvement.